Most rentals require a minimum period of 3 days, with flexible durations based on agreement and item availability. Items must arrive by the first rental day and be returned on the last day. Late arrivals may qualify for a full refund if promptly reported and returned, while late returns can incur fees.
How long can I rent an item for?
Most rental periods start at a minimum of 3 days. Beyond that, the duration is flexible; you can rent an item for as long as you and the lender mutually agree upon, and the items availability.
Pro Tip: For very short rental windows, remember that the logistics of receiving and returning the item happen quickly. Ensure your schedule allows for a prompt pickup and drop-off before booking.
When exactly should my rental arrive?
Your item should arrive on the first day of your rental period at the latest.
The lender is responsible for shipping the item early enough to ensure it is in your hands by your start date. If you are planning for a specific event, we recommend starting your rental period at least one day before the event to account for any local courier delays.
When do I need to send the item back?
You must return the item on the last day of your rental period.
To ensure the next person gets their rental on time, the item must be posted back so that it arrives at the lender's location by the next working day.
Exampled timeline for a 7 day rental period:
| Rental Phase | Date | Action |
| First Day of Rental Period | June 1st | Item arrives at your door |
| Final day of Rental Period | June 7th | Item is dropped off at the courier/post office |
| Return date | June 8th | Item arrives back with Lender |
What happens if my item arrives late?
We understand that timing is everything. If an item arrives later than the first day of your agreed rental period, you may be eligible for a full refund.
To qualify for this refund, you must:
Notify us immediately of the delay.
Return the item within 24 hours of its actual delivery.
Note: If you decide to keep and wear the item despite the late arrival, you waive the right to a full refund.
Are there penalties for late returns?
Yes. Timely returns are crucial to keeping the community running smoothly. If an item is returned later than the final day of your rental period, you may be liable to pay late fees.
These fees compensate the lender for the delay and cover any potential loss of income if the next rental is impacted. If you think you might be late, communication is key—contact the lender as soon as possible.
How can I extend the rental period?
You should check with your lender to confirm they can accommodate the extension and that it doesn’t conflict with any upcoming rentals. The lender will then raise an invoice in the app for the additional days. Be sure to confirm the number of extra days and the new return date via the in-app chat.