If your rental item arrives late, contact your lender immediately. You are generally entitled to a full refund if the item is returned within 24 hours of delivery; returns after 24 hours may receive a partial refund. Late fees apply if you keep the item beyond the agreed period. Contact support if disputes arise.
What should I do if my rental item doesn’t arrive on the first day?
If your rental item does not arrive on the first day of your scheduled rental, you should contact your lender immediately. Prompt communication ensures your issue is documented and increases the likelihood of a smooth resolution.
Am I entitled to a refund if my rental item is late?
Yes. As a renter, you are generally entitled to a full refund if your item does not arrive on time. Refund eligibility depends on the item being returned in accordance with our policy.
- How do I qualify for a full refund?
To receive a full refund for a late delivery, the item must be returned within 24 hours of delivery. Returning the item within this time frame ensures you are not charged for the rental period.
- What if I return the item after 24 hours?
If the item is returned later than 24 hours after delivery, a partial refund may be more appropriate. The refund amount is determined based on how many days of the rental period have been missed.
Can I still be liable for Late Fees if the item is delivered late?
Yes. If an item is delivered late and you keep it longer than the number of days in your original rental agreement, you may be liable for late fees. Late fees are charged by the lender and are separate from the rental cost.
- When am I not eligible for a refund?
You are not eligible for a refund if:
The item is kept beyond the original rental period after a late delivery.
You fail to return the item within the required time frame for a full refund.
How can I request a refund or change my rental dates?
To request a refund or adjust your rental dates, you should contact your lender directly. You cannot change your rental dates in the app however most issues can be resolved quickly through direct communication.
- What if I cannot reach an agreement with the lender?
If you have spoken to your lender and cannot agree on a refund or rental adjustment, you can contact our support team at help@byrotation.com for assistance. Our team will help mediate the situation and ensure a fair resolution.