It is up to each individual lender to decide if they want to offer refunds due to fit or not. If you are unsure about this, please message the lender before sending a request. By Rotation will not issue refunds due to fit if a lender has made it clear they do not offer this.
All listings should have an accurate size listing given by the lender and we encourage extra description if sizing may come up differently. Due to international sizing standards, if you have any worries regarding size it is always best to reach out to your lender to ask.
Recommended fit policy:
While each lender can decide their fit policy, By Rotation encourages lenders to offer full refunds minus postage and cleaning fee if the renter:
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Sends the item back on the same day to the lender, with Next Day Delivery. (Lender and renter can organize an alternative agreement between themselves)
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Contact the lender that the item has been returned, and it is unworn due to the fit. Provide the lender with the correct tracking details so they know it has been sent.
In the event that a clothing item's fit or style has been misrepresented, you can raise a ticket for a refund directly on the app. For any queries, please email help@byrotation.com.
All refunds relating to fit will be issued as credit on the app with no expiry date. By Rotation is not able to transfer credits from refunds to cash.