Most rental periods start from a minimum of 3 days and can be as long as you and the renter agree. The minimum rental period can be changed by editing your listing. Please note that for short rentals, you will need to send and receive in a short period, so please consider this when accepting rental requests.
Sending the rental
Lenders should send the item to arrive on the first day of the rental, and the renter should make your return on the last day of the rental. For example, a rental between the 1st - 7th of June must arrive with the renter on the 1st and be sent back latest, on the 7th of June to arrive the next working day. Read our FAQ about “Postal Guidance - Lender” for more information.
If an item arrives later than the first day of rental, the renter might be eligible for a full refund. In this situation, for the renter to be liable for a full refund, the item should be returned unworn within 24h of delivery.
Rental Return
Your item should be posted back on the last day of the rental, you will receive it the following day. If an item is returned late, the renter might be liable to pay late fees.
How can I extend the rental period?
You should ensure you can accommodate the extension and that it doesn’t conflict with any upcoming rentals. You can raise an invoice in the app for the additional days. Be sure to confirm the number of extra days and the new return date via the in-app chat with the renter.