If your item hasn’t been returned by the end of the rental period, the renter will be liable for late fees.
Our priority is always to work with the renter to ensure your item is safely returned.
What should I do first?
Message the renter in-app using the secure messaging feature to check in and confirm the return.
What if the renter doesn't respond?
If you don't receive a response within 7 working days, you can open a dispute. Our team will step in to contact the renter and help resolve the situation.
Can I charge late fees?
When can I charge Late Fees?
When your item has been returned, you can raise an invoice in-app to cover any late fees.
Why are late fees important?
Whilst understand that unexpected delays can happen, but it’s important that everyone in our community respects the agreed rental dates.
Top Tip: Always communicate with your renter through the app to clarify delays before raising a late fee.