You can request a refund from the Rental page in the app if the item is returned within 24 hours. Refunds are not available if the full rental period is completed. To request, open the rental, select "Request Refund," enter the amount, and await lender approval. Refunds exclude platform fees and typically process within 8 working days. If the lender doesn't respond in 72 hours, email help@byrotation.com with details. Final invoices cannot be refunded or canceled.
You can request a refund directly from the Rental page in the app.
Important:
- To qualify for a refund, the item must be returned to the lender within 24 hours of receiving the rental
- If the item is kept for the full rental period, the Renter will not be eligible for a refund, in line with our Terms & Conditions.
💡 Tip: Always communicate with the Lender first. Let them know you’re requesting a refund and include any relevant photos. Clear communication helps speed up the process and ensures fairness for both parties.
How to request a refund
- Open the Rental and scroll to the very bottom
- Under Rental Details select Request Refund
- Enter the amount you wish to request.
- The Lender will need to approve the refund.
- Once approved, refunds are typically processed within 8 working days, but often much sooner.
Important: Platform service fees are non-refundable. If your refund is approved, it will only apply to the rental cost of the item.
⏳ Refund Requests Not Responded To
If you’ve submitted a refund request and the Lender hasn’t responded within 72 hours, please email help@byrotation.com with:
- The reason for your refund request, and
- Any supporting information or photos.
Our team will step in to assist and help resolve the issue.
Charge Requests & Final Invoices
All invoices that have been agreed by both users and processed are final.
By Rotation cannot support refunds for these payments, and users cannot retract or cancel such agreements.