To level up, focus on providing a flawless, five-star experience for your renters! You can seamlessly progress through the tiers by growing your rental volume, replying to requests as quickly as possible, keeping your calendar updated, and avoiding last-minute cancellations.
How do I move up to the next tier?
To progress to the ByRo Muse or ByRo Pro tiers, you need to continue growing your rental volume while providing an exceptional experience for your renters.
We review statuses at the start of every quarter based on a rolling 12-month window. The best way to move up is to consistently focus on these key areas:
- Grow your rental volume: Continue listing high-quality, in-demand pieces and successfully completing rentals
- Respond quickly: Reply to all incoming rental requests as soon as possible to keep your Expiry Rate low
- Keep your calendar updated: By blocking out dates when your items are unavailable, you won't have to decline requests, which keeps your Rejection Rate low
- Never cancel last minute: Only accept rentals that you are 100% confident you can fulfill
How often is my lender status reviewed?
Your lender status is reviewed at the start of each quarter (January, April, July, and October). During this review, we look at your overall performance and reliability metrics over the previous rolling 12-month window.
If I hit the requirements for the next tier today, do I upgrade immediately?
Upgrades do not happen immediately mid-quarter. We conduct comprehensive audits of the entire programme to ensure fairness and accuracy, therefore, any changes to your tier status will automatically be applied at the start of the next quarterly review period.
What if I go on holiday or need to temporarily hide my listings?
We actively encourage our Rotators to use Vacation Mode when taking a break! Our metrics are based on a rolling 12-month window, and so, stepping away for a holiday won't erase your hard work. By switching on Vacation Mode, you temporarily hide your listings for that period, ensuring you don't receive requests you can't fulfil. This protects your Expiry and Rejection rates while you relax, so you can pick right back up where you left off.
Can I lose my current tier status?
Yes. The programme is based on a rolling 12-month window, your status can change. If your rental volume, response times, or cancellation rates drop below the standard for your current tier during the quarterly review, you will be reassigned to the tier that best reflects your recent performance.
Will I be notified before my status changes?
We do not send automated warnings mid-quarter. Instead, we empower you to track your own performance. You can monitor your Expiry and Rejection rates in your insights panel at any time so you know exactly how you are tracking. We will officially notify you via email at the start of each quarter if your tier status changes, whether you are celebrating an upgrade or dropping down a tier.
Can I lose my status for reasons other than my performance metrics?
Yes. In addition to maintaining strong performance metrics, our top-tier lenders are expected to be role models who build a conducive, supportive environment within the community. Your badge may be revoked at our discretion.
What happens if a cancellation wasn't my fault?
We understand that sometimes things happen that are completely out of your control. If a cancellation was mutually agreed upon with the renter, or caused by a genuine extenuating circumstance, our team can take this context into consideration. If you feel a specific cancellation should not negatively impact your lender status, please reach out to our Support team with the rental details so we can review it.
If I lose my status, how quickly can I get it back?
You can regain your status as early as the very next quarter! If your status is adjusted, simply focus on improving your reliability metrics, like replying to requests quickly, keeping your calendar updated, and avoiding cancellations. As soon as your rolling 12-month metrics meet the tier standards again, you will be upgraded at the start of the next quarterly review.