The invoice process involves submitting an invoice with details, notifying the renter, and awaiting their acceptance or decline. If accepted, payment is processed with a 15% fee, and the transaction is final and non-refundable. For declined invoices or issues, contact support or raise a dispute with evidence.
If your rental has not been marked as complete, you can raise an invoice from the rental screen.
How does the invoice process work?
Step 1: Submit the Invoice
Enter the charge amount.
Provide a detailed description explaining the reason for the fee.
Step 2: Invoice is sent to the Renter
The renter receives a notification of your request.
The invoice will stay in a pending status until accepted or declined
Step 3: Renter Response
The renter may either:
Accept and pay the invoice, or
Decline the request
Step 4: Monitor Invoice Status
You can track the invoice status directly from the rental page.
Rentals > Invoices
What happens if the renter accepts the invoice?
If the renter agrees:
The payment is processed.
The invoice is marked as completed.
The payment will appear in the Lender's Balance
There is a 15% processing fee charged to the renter on all invoices.
⚠️ Once processed:
The agreement cannot be retracted
The payment cannot be refunded
By Rotation will not support reversal of this payment
Where can I get help?
If you encounter issues with a declined invoice or require assistance:
Contact support through the app.
Raise a formal dispute if needed.
Provide all relevant evidence to support your claim.