Renters need to request a refund via the rental page. Lenders are not able to initiate a refund however it's possible to cancel a rental completely and the renter will be refunded.
This can be processed via the rental page, where you'll be prompted to choose the reason. Refunds for canceled and refunded rentals will be processed within 8 business days. Please see our time-sensitive terms around canceled orders here.
Any refunds will show within your Lender Dashboard and may be removed from your balance. If a refund is processed after a rental has been marked as complete, you may have a negative balance and this amount will be removed from your next rental payment.
Renters can request a refund for part or the full cost of the rental, in-app via the rental page.