Renters need to request a refund via the rental page. Lenders are not able to initiate a refund however it's possible to cancel a rental completely and the renter will be refunded.
This can be processed via the rental page, where you'll be prompted to choose the reason. Refunds for canceled and refunded rentals will be processed within 8 business days. Please see our time-sensitive terms around canceled orders here.
Renters can request a refund for part or the full cost of the rental, in-app via the rental page.