If you haven't received your rental back at the end of the rental period, the renter will be liable to pay late fees. Our priority is to work with the renter to ensure the safe return of your item. We understand that sometimes life gets in the way but it's important that our community respects the agreed rental dates.
You must contact your renter in-app via the messaging feature. If you don't hear back within 5 working days, you can open a dispute and we'll be able to step in and assist with contacting them.
Follow this article to find out how to Request to Charge Renter when you have received the item back.