- If you have a rental dispute regarding loss, theft or damage, please first try to resolve this directly with the Renter or Lender. Any issues should be raised to the renter/lender within 24h.
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If after 7 days of communication, you have not come to a resolution, or you have not had a response for 7 days, please reach out to our Customer Support team at help@byrotation.com. Please include in this email the rental details, and as much information as you can regarding the issue. This can include photos, conversation history, dry cleaning receipts, postage tracking etc.
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Once we have received your report, we aim to respond within 48 hours.
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If we believe this issue requires payment or replacement, we will then give the reported user 48hrs to respond to us or the reporter via the app.
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If no contact has been made, By Rotation will contact users via the given sign-up details, giving a further 48hrs for a response.
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If after this time users have not been able to come to an agreement, or make contact, we will attempt to take payment for any owed fees. If the item has not been returned, we will attempt to take payment for the listed RRP.
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Users are to agree to our decision as agreed within our Terms and Conditions. We have the right to suspend any users who do not follow our Terms and Conditions.
If By Rotation mediates the dispute you agree to accept By Rotation’s conclusion. Please also refer to our Terms and Conditions for further information:
Rent Designer Dresses and Bags UK | By Rotation
If any users who do not have a rental agreement need to create a Report, please contact Help@ByRotation.com with your inquiry.