Depending on the agreement you have with your lender, you can make your return in two ways:
In-person return (we always suggest a public setting)
All items should be posted back on the last day of rental with next-day delivery.
The responsibility of return falls with the renter. We, therefore, recommend sending all items tracked and insured up to the item's RRP. If an item is lost or damaged during postage, it is the renter's responsibility to compensate the lender for their loss. If an item is insured, the renter can claim this cost back from the postage provider.
All tracking details and proof of postage should be sent to the lender as soon as the item is posted. Lenders can specify required postal services and insurance so please follow instructions carefully.
If a rental is sent back later than the agreed rental dates, or not sent back using an appropriate postage method or incorrect address, Lenders can charge a late fee as per our terms.
Sundays and Bank Holidays:
When requesting and approving a rental, please ensure you factor in Sundays and any Bank Holiday periods, as postal services will take longer. If your rental ends on a Sunday and your chosen postal provider does not provide service on a Sunday, you must discuss this with your lender before booking and coming to an agreement.
The same applies if your rental has ended on a Bank Holiday. You will need to communicate with your lender to see if they are okay with you returning the item on the next working day, or if you need to extend the rental period.