All users have the option to arrange collection or send their rental directly to the user.
Please remember that all rentals should arrive on the first day of the rental period. If an item arrives later than this, the renter might be eligible for a full refund.
Before posting your rental, don't forget to take photos showing proof of condition. Read our FAQ “Proof of Condition - Lender” for more information.
Which postal or delivery service to use is up to you. We do advise using delivery that is next-day guaranteed, and fully tracked, and always ensure insurance cover is equivalent to the RRP of the item. If your rental is sent out without the correct insurance cover, the lender will be liable for the cost of the item RRP.
Tips for safe postage:
Make sure always to include a return address on all parcels. If the item cannot be delivered, it will be returned to the sender (you). If the postage provider does not have a return address, you might never receive the item back. Please check with your postage provider how to provide a return address with your parcel. If an item is lost during postage, te sender is liable to cover the cost of this. Most postage providers do not compensate in situations where the item was deemed undeliverable.
Send all items insured. If your item gets lost or damaged during postage, it is the sender's responsibility to compensate for this.
Ensure the renter's address is correct and written clearly. If the address is illegible, the postal provider might return it to the sender, and the renter could be eligible for a refund.
Package rentals appropriately. Make sure all items are packaged well and protected during postage. This is especially important for more delicate items.
Sundays and Bank Holidays:
When requesting and approving a rental, please ensure you factor in Sundays and any Bank Holiday periods, as postal services will take longer. The same applies if your rental has ended on a Bank Holiday. You will need to communicate with your renter regarding this.
By Rotation is not liable for any postal fees, nor do we cover loss of item costs from any postal service. We can support you with guidance on how to reach out to delivery services. Please reach out to firstname.lastname@example.org.
How to change the delivery option
Changing the postage option from delivery to collection:
The renter will need to submit a partial refund request where they can list the amount and reason.
Changing the postage option from collection to delivery:
If you need to charge the renter for an extra delivery cost, you can raise an invoice in-app.