If you are looking to charge your Renter for any fees, or have agreed on an additional payment, you can do this directly within the Lender Portal in the app.
Please note: you will not be able to send an invoice or request to charge after a rental is marked as complete.
If you click 'Request an Invoice' on the rental details page, you will be prompted to enter the value you wish to request.
Fees can include but are not limited to:
-
Dry Cleaning costs if you have been unable to clean as per washing instructions
-
Late fees
We always advise speaking to the renter first to communicate you will be requesting an invoice - communication is key!
How the invoice process works
1. Select the amount for the charge and provide a description
2. Your request is then sent to the renter
3. Renter chooses to pay or decline
4. You can view the status of the invoice via the rental page
If the invoice is declined, please reach out to our support team or raise a dispute if you haven't already.
All invoices agreed upon and processed are final. There is a 5.5% processing fee charged to the renter. By Rotation will not support the refund of this payment and users will not be able to retract such an agreement.