If you have raised an invoice to your renter to cover a fee outside of the rental agreement and the renter has not paid the amount owed, you can get in touch with our disputes team for assistance.
We have strict processes in place to help you and can contact the renter on your behalf, however By Rotation is not responsible for any associated fees the renter may have incurred.
How to check if your invoice has been paid
Go to 'Rentals' and select 'Invoices & Refunds' there you will be able to view the status of all invoices.
How to know what to charge
Our payments team can advise what to charge based on all evidence provided. Please ensure you keep any receipts or proof in relation to any disputes. Disputes must be raised within 7 days of the end of the rental period.