All items should arrive to the renter as listed by you. If there are any marks on the garment, these should be flagged to the renter apon approval. It is the renters responsibility to send the item back as received. Normal cleaning responsibility after a rental falls with you after rental period; however if any marks, stains or damage is not able to be cleaned via washing instructions you can charge a cleaning fee to the renter. This includes dry cleaning and alterations. This amount is agreed by both lender and renter however we advise asking for proof of receipt.

If the renter receives the item in a poor condition, they must notify you with photos and return the item within 24 hours to be eligible for a refund. Please contact help@byrotation.com if you would like any advice or assistance with this.

We have an optional dry cleaning fee which is set by you, should specialist cleaning be required. We would recommend this for high price point items over £1000.

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