In the event that a renter and a lender are unable to resolve a dispute between them directly, they can ask us to mediate the dispute.

If we do mediate a dispute, we may charge a fee of up to 30% of any amounts that we, the lender and the renter determine are payable by the renter to compensate the lender for any loss or damage to the item. We will charge this amount to the renter in addition to any amounts the renter is required to pay to the lender (together known as the “Settlement Fee”).

If By Rotation mediates the dispute you agree to accept By Rotation’s conclusion and pay any amount which By Rotation determines you are liable for. Please also refer to Sections 15 and 16 of our Terms and Conditions for further information.

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