Depending on the agreement you have with your lender, you can make your return in two ways:

  • In-person return (we always suggest a public setting)

  • Postage/Delivered returns. We recommend photographing any proof of postage as responsibility of return falls with the renter. If an item is misplaced via post, it is the responsibility of the renter to claim this fee back and reimburse the lender. If there is no proof of purchase, lenders are to request the recommended retail price, or amount agreed by both parties.

Late Returns:

If a rental is sent back later than the agreed rental dates, Lenders have the right to charge Renters a late fee. This can be agreed between both parties, we advise charging the daily rental fee per day late.

Sunday's and Bank Holidays:

When requesting and approving a rental, please ensure you factor in Sunday's and any Bank Holiday periods as postal services will take longer. If your rental ends on a Sunday and your chosen postal provider does not provide service on a Sunday, you must send your rental first thing Monday. Ensure this is Next Day Delivery, so it is swiftly returned to your lender.

If your rental has ended on a Bank Holiday, the same still applies, you will need to communicate with your lender that you will be returning this the day after the Bank Holiday, with Next Day delivery.

If your lender is not happy about this, you will need to extend your rental request to the following day, and return your item then.

By Rotation is not liable for any postal fees nor do we cover loss of item costs from any postal service. We can support you with guidance on how to reach out to delivery services.

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