Given that all listed items are of established brands which follow international sizing standards, we believe that prior communication about fitting and style should be done through our secure messaging system. Most lenders and renters have found this to be useful and friendships have been formed! In the event that a clothing item's fit or style has been misrepresented, you can raise a ticket for a refund directly on the app. Your lender would need to agree to offer you a refund (minus any postage fee) - not all lenders agree to this.
All refunds relating to fit will be issued as credit on the app with no expiry date.