Rental Requests:
Whilst you have a pending rental request, the amount will be held via Stripe. If the request times out or is declined, this amount will immediately be released back to you. For any refunds which take longer than 48hrs in this case, please reach out to your bank.

Your card will be charged by By Rotation once the rental request has been approved by the lender. Please note that you have up to 48 hours before the rental period begins to make any changes.

Completed Rentals:

Once you have clicked 'Complete Rental', this will initiate payment for your rented item. Payment will happen automatically and can take up to 8-10 working days to process as set out on Stripe FAQs.

Invoice Refunds:

Once an invoice has been approved by either lender or renter, this will initiate payment for your invoice. Payment will happen automatically and can take up to 8-10 working days as set out on Stripe FAQs.

Invoices include; Late Fee, Damage Fee, Agreed Partial refunds, Agreed Full refunds. Invoices can only be completed whilst the rental is open and cannot be actioned once your rental is completed.

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